Expedia.com Complaint - Misleading Flight Info severely inconveniencing travel
I booked a one way ticket on expedia.com for my schizophrenic brother to travel back home after visiting over the holidays. I have spent nearly an entire day attempting to get him checked in online and boarding passes printed and baggage fees paid and have been unable to do so. I have talked with Expedia personnel and US Air personnel after waiting for HOURS on the phone total to get ahold of these staff people for assistance. At no point did the expedia.com personnel inform me I would NOT be able to check him in online nor print boarding passes nor pay baggage fees because they booked him on two different airlines on his 3 leg trip. This has not only caused an extreme hassle to my Sunday spending hours trying to sort this out thinking there was something wrong with the USAir website (error msgs) but has caused a severe hassle for my family having to send him off without these practical details not taken care of for him. This is unacceptable customer service and I will never take this risk again with expedia.com. Nor will I use USAir who left me on hold for at least an hour all told and did not inform me of the reason I was unable to check him in online leaving me to keep attempting to do so for several more hours. This has been a HUGE inconvenience and stress for me and will not be forgotten.
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