Expedia.com Complaint - Expedia lies and you pay for it
Expedia and the Hyatt Hotel are in bed together and are DANGEROUS. Not as Advertised. We booked our blanket vacation pkg. through Expedia (falsely advertised the Hotel, amenities & charges.) Expedia refuses to discuss it with me. I have telephoned them five times, and they refuse to discuss this with me. Expedia abandoned us at the Airport & refused our pre-paid rental car. The 2 room suite we had pre-paid for, didn’t’ exist. Hyatt squished us into a tiny, dirty shack (supposed to have 4 queen sized beds). Hyatt & Expedia have a contract. Both over charged us with double and triple charges. Expedia charged us 1st with their huge and embellished blanket package & 2nd charged us with itemized on Credit Card. Hotel charged us a third time. End of stay, 2 Hotel managers imprisoned us for 8 hrs. & demanded +++ money. Refused to show us bill. (Embellished bill: $2.99 for turning on free TV, $16.99 for free swim etc.) Falsely advertised spa prices by charging us 100% for spa services. Hotel refused extra blankets, pillows, towels & bottled water. Hotel concierge assistance charged us third time for already pre-paid tickets. Expedia sent us to wrong hotel. Had to take two cabs to arrive at the Hyatt. Arrived in AM. Hotel charged us anyway. Put us into a tiny, dirty hovel. Expedia left us hanging and wouldn't even speak to us. Took off a little money for not providing us with our pre-paid car and then, in addition to their over charging me they added the car rental charge. After leaving hotel room 1st day, someone broke into room safe & stole all of our cash. Both Hotel and Expedia refuses to make right. Rooms weren’t as advertised. Hyatt put us in hovels needing repairs: small, 0 cushions on patio furniture, dirty walls, warn out carpet, bad odor. Were charged for amenity of free breakfast. *Due to (1) wonderful hotel manager, we were given a comp & upgraded room.* Hotel charged us for it anyway. We were moved 3 times & each room was in need of repair. We never ended up in the room we had pre-paid for. Charges from Expedia doubled from beginning to the final bill on my Credit Card. Our beautiful “comp suite” had two rooms, but it had a patio wall that was broken away from the wall (dangerous). Our bill was pd! Last day, 2 hotel managers held us prisoners x 8 hrs. demanding more money. After arriving home Manager telephoned me demanding I pay this embellished bill again. “Asked me to send him the money directly, and keep it between the two of us.” Refuse to give us bill stating that it was a breach of confidentiality with Expedia.