Blair Houe Suites Complaint - Nightmare in Las Vegas
LAS VEGAS, NEVADA -- This hotel needs help !
Our first room had many problems that could not be resolved, so we changed rooms. The second room had many of the same issues.
Their website claims the following amenities include:
Hairdryers - Not in all rooms and none available from the front desk
Iron & Ironing Boards - Not in all rooms and none available from the front desk
Kitchens not clean - food, trash and drugs left in the shelves
Many towels were dingy yellow with brown stains
One frayed towel had a large hole in it. I turned it into the front desk on day 2 and assumed that it would be thrown out - WRONG! The same towel, or one just as bad, returned to my room on day 6.
Furniture was falling apart and shaky
Telephone didn't work
Mold covered the shower walls
Carpet edges loose with carpet tacks protruding upwards
Re-occurring problems with getting enough towels from our maid service - and, at times, none were available from the front desk
And some additional surprises upon check-in:
If you want a microwave in your kitchen - That's $10 extra
If you want dishes and utensils in your kitchen - that's also $10 extra
And there is also a $2.95 per day fee for using the television, pool and telephone
Extra blankets were not available from the front desk in the evening (they don't have the key to housekeeping)
Non-smoking room smelled of smoke.
Regarding management, Dyan, the front desk supervisor, tried very hard to correct the issues and was embarrasssed by some of the problems. However, I think these issues are re-occurring and beyond her control.
Mary, the manager, wasn't sympathetic to the issues and had the attitude that she was doing me a favor to assistant all.