Blair Houe Suites Complaint - Nightmare in Las Vegas

Review by freska on 2010-01-04
LAS VEGAS, NEVADA -- This hotel needs help !

Our first room had many problems that could not be resolved, so we changed rooms. The second room had many of the same issues.

Their website claims the following amenities include:
Hairdryers - Not in all rooms and none available from the front desk
Iron & Ironing Boards - Not in all rooms and none available from the front desk

Kitchens not clean - food, trash and drugs left in the shelves

Many towels were dingy yellow with brown stains

One frayed towel had a large hole in it. I turned it into the front desk on day 2 and assumed that it would be thrown out - WRONG! The same towel, or one just as bad, returned to my room on day 6.

Furniture was falling apart and shaky

Telephone didn't work

Mold covered the shower walls

Carpet edges loose with carpet tacks protruding upwards

Re-occurring problems with getting enough towels from our maid service - and, at times, none were available from the front desk

And some additional surprises upon check-in:
If you want a microwave in your kitchen - That's $10 extra
If you want dishes and utensils in your kitchen - that's also $10 extra
And there is also a $2.95 per day fee for using the television, pool and telephone

Extra blankets were not available from the front desk in the evening (they don't have the key to housekeeping)

Non-smoking room smelled of smoke.

Regarding management, Dyan, the front desk supervisor, tried very hard to correct the issues and was embarrasssed by some of the problems. However, I think these issues are re-occurring and beyond her control.

Mary, the manager, wasn't sympathetic to the issues and had the attitude that she was doing me a favor to assistant all.
Comments:10 Replies - Latest reply on 2013-09-03
Posted by Anonymous on 2010-01-04:
sounds like a hyped up motel 6 to me...

who stays in their room when in Vegas anyway.
Posted by Anonymous on 2010-01-04:
Did you research your hotel at all or did you just look for the cheapest one you could find?
Posted by Anonymous on 2010-01-04:
Lol very true Steve. The hotel rooms in Vegas should be used for shower purposes and for passing out before returning to the casinos for more drinking and gambling
Posted by Anonymous on 2010-01-04:
We stayed at the Imperial Palace when we went and it was nice. Though, yuo are right...we didn't see much of it.
Posted by Anonymous on 2010-01-04:
I've stayed at the Stratosphere. It wasn't a bad place. Spent most of the vacation on the strip
Posted by Inat on 2010-01-04:
i'm one of those weirdos who actually count the room as part of the vegas experience - i enjoy a nice room. Never heard of blair house but it sounds disgusting
Posted by Hugh_Jorgen on 2010-01-04:
They have hotel rooms in Vegas? Cool.
Posted by goduke on 2010-01-04:
I went December 2008 and got a killer rate at Caesar's in the remodeled Augusts Tower (about $100/night).

It was an amazing room. Still didn't see it for most of the trip. But it was awfully nice, including having a television embedded in the mirror of the bathroom, very nice beds, and a very spiffy jacuzzi tub. You never know when you'll need a Sports Center update while you're having a bubble bath, right?

Gotta go with the Flamingo, though. It's Vegas stylin.
Posted by Anonymous on 2010-01-04:
Others have pointed this out before, but check TripAdvisor.com before making reservations. They rate Blair House #200 out of 286 Vegas hotels. Not exactly an endorsement.
Posted by bird on 2013-09-03:
stay downtown, guaranteed better service at less cost.

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