Hewlett-Packard Company Complaint - HP - A Company That Deserves a Place in HELL
Beware. This company has the worst customer service I have ever seen. That might not be so bad if the products were excellent and didn't need service. But HP offers the worst of both worlds - second rate products that have a history of repair problems and terrible service.
I made the mistake of buying an HP Pavillion Elite and an HPw2558w 25 inch monitor. Since May 2009, I have had one internal hard drive go bad, two Hpw2558 monitors go bad ($525 monitor), a video card go bad and now a 500 GB media drive, model no. hd5000s. I made the mistake of buying a service pack on the computer, my monitor and an new HP printer I bought. Total cost: abouot $1,600. My life has been living hell ever since. Every time I call support, I spend literally hours on the phone. I often have to call back and spend hours more on the phone without resolving the problems. The warranty is a fraud - not the next day service HP promise and the telephone support offered is ridiculous. The last time I called in they insisted on sending me a box so I could mail in the part for repairs. Five days later, I received the box. It was too small for the media drive. I had to call in again and request another box. Here is a sampling of one of my many conversations with an HP representative.
HP Tech: What is wrong with the drive?
Me: It makes a lot of noise
HP Tech: Can you describe the noise?
Me: It is very high pitched and it is getting worse.
HP Tech: Can you hold the phone next to the computer so I can hear the noise.
HP Tech: That sounds very noisy.
HP Tech: Would you mind holding for a moment?
(10 minute pause).
HP Tech: The drive is still under warranty - you have 55 days left.
Me: Yes, I know.
HP Tech: You will have to send the drive back to us. We will send you a box.
Me: I thought I purchased an in-home warranty.
HP Tech: It is our option to decide whether it is in home or not. If we can't diagnose it on the phone, we have you send the part or the entire computer in to us.
What kind of a warranty is that? Either they offer next day service or they don't. Customers are being bilked by HP. If you are thinking about buying HP - don't do it. It will make your life miserable. I hope some plaintiff's attorney or attorney general sues the pants off this company for offering bogus warranties.