DirecTV Inc Complaint - DirecTV - Rebate Fraud
When I subscribed DirecTV 11 months ago, I also enrolled paperless billing to support environment and as a result I got welcome email from DirecTV which states "Remember, because you signed up for paperless billing, Auto Bill Pay and email updates, you'll be receiving a one-time $20 bill credit. You'll need to maintain these services for at least 30 days before this credit is applied to your account." Good I'll have $20 credit but that has never paid for 11 months even though I tried to escalate this issue twice. Even the first one was not recorded into my account. Anyway then I decided to terminate my service and gave them a call for that. Of course they pulled up early termination fee. I told okay I'll pay early termination fee which is cheaper than for the service that I don't use. I just asked them to deduct $20 unpaid credit from early termination fee. That's all. They are so greedy. I was told because of I cancelled my service that credit will not be given. Then I told, look that credit supposed to be paid way back but was not paid. I saved DirecTV from the cost of paper, envelope, printing, postage and all associated labor. And that credit was given for enrolling paperless billing which has anything to do with my early cancellation. That is so frustrating dealing with DirecTV customer service. And to be honest that is nasty business model that I ever seen in USA. I have to keep my any promise to given them such as paying my bills on time, paying termination penalty if I cancel my account earlier than I promised BUT DirecTV doesn't have commitment. DirecTv can tell you I'll give you a credit if you this, I'll give you rebate if you do that but if it's not done on time it is your problem to get it fixed. And DirecTV can change its mind anytime as it happened in my case. Now DirecTV doesn't want to pay $20 credit that DirecTV has told me when I enrolled paperless billing. This is apparently a fraud and DirecTv and their customer service staff stand behind that fraud business.