Sprint PCS Complaint - Newest Charge - Sprint PCS Cellular Service
I just got a letter in the mail stating that if I do not set up automatic recurring payments, I would be billed an additional $4.99 a month on my account. I got this letter six days before it is effective. It is important to note that on their site when you go to sign up for automatic recurring payments, there is a disclaimer stating that changes will not go into effect for one billing cycle. So no matter what I am getting billed the $4.99. So I called customer service and spoke to Bianca. She stated that this is no big deal because all wireless carriers are doing this now. I stated that I did not care what the other wireless carriers were doing because I was a Sprint customer so why would what the other carriers are doing relate to my Sprint account. She stated that if I would read my terms of service that they reserve the right to make changes to account charges any time they see fit. I stated that when I sign a two year contract with a supposedly reputable company for a set billing amount each month that this would be the last thing I would expect that supposedly reputable company to do. Needless to say I have cancelled my account and told Bianca that Sprint can have a great time spending a lot more to collect the early cancellation fee in court. I won't pay Sprint one more dollar.