Cricket Wireless Complaint - Nothing but scammers.
I re-activated my cricket account a few days ago hoping to port my cell phone number to cricket. Well, because I was a returning customer I had to pay my first months service up front. I then get home from the Cricket store and call customer service to have my number ported only to wait on hold for 20 minutes and be told that my number can't be ported due to it not being from a cricket coverage area. When you go to Cricket's website there is no way of checking to see if a number is portable or not prior to signing up. So I was very frustrated at the fact that I lost $75 dollars with the services plus tax and fees plus a re-activation fee. So I go back to the cricket store and brought my receipt from 3 days ago only to be told I would have to call customer service to get a refund and cancel service cause that's not a corporate store. So after hearing that I wasted yet another trip to the mall I was just about to punch the guy who was working there. So I head back home angry and call customer service to ask for a refund only to be told I had to go back to the cricket store and the sad thing is the lady kept insisting I go to the store when there is no corporate store in the town that I live in. She also kept telling me the only thing she could do is process my request for cancellation. Then she pretended to go get her boss and hung up on me. So now I'm to the point of pulling a Mona Shaw and going back to the store and start breaking their stuff. So then I called the corporate office and got denied my refund there as well. The guy told me that because I had already paid for the service that there would be no way for me to get a refund. So I finally had it and cussed him out and called the executive guy a worthless piece of sh@t. In closing I would never recommend this company to anyone. If you are planning on returning to cricket stay far away. Cheaper is not always better. If you want high quality cheaper phone service it's non-existent in cell phone companies. That's all I have.