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MetLife Auto Insurance Complaint - Met Life Auto Insurance = Hassle Central

Review by jgkquinn on 2010-01-05
MetLife Auto Insurance is great if you never put in a claim... they do a fantastic job of taking your money. But if you ever have an accident, it is nearly impossible to get them to respond appropriately to a claim.

I had been driving a friend's car and totaled it. Not at fault accident. No other vehicles damaged. But I was behind the wheel. My friend's car was totaled and it didn't have collision insurance. It took over a month for MetLife to acknowledge the claim... then it took another 60 days for them to pay my friend.

When the car was totaled, Met Life sold it to salvage without returning the contents of the trunk (which they had promised). They also didn't report the car totaled to the MVA, so my friend began receiving notices a year later for overdue registration charges on a car that didn't exist. That, of course, caused him many hours of grief with the MVA to get it straightened out.

Needless to say, I had to invest dozens of hours over 90 days to get me friend paid-out... and even after all of that the results were still unsatisfactory.

Fast-forward a couple of years, Met Life had a number of billing issues with me... their invoices would arrive in my mailbox one or two days prior to their due date (if at all)... and then they would financially penalize me for paying late.

That was the last straw. I switched to Progressive, where we saved $600/year.

Keep away.
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