Paraben Corporation Complaint - Paraben Cheated Me Out $300

Review by twosimps on 2010-01-05
UTAH -- I purchased a CSI Stick, well aware of their refund policy, in April of 2008. Upon receiving the product, I discovered that it would not work on any of the 4 phones that I had in my possession. I worked with the company, following all instruction they gave in order to get this product to no avail. Finally they asked me to return it for testing. After testing they stated it worked fine and returned the same stick back to me. I again tried it on the same 4 phones and a couple of other ones. It still did not work. I continued to work with the compnay to resolve this issue. Then in October of 2008 I was asked to return the stick for a full refund. I did as they asked. Months went by without a refund, exchange or communication from the company of any kind. I finally contacted the person who emailed me about the refund and she seemed confused why it hadn't gone through. After a few more months of trying to do the refund unssuccessfully, I was referred to another employee who was "supposed" to get the refund to go through. I was eventually told by this person that I would not be receiving a refund, only a credit. By now, the need for this equipment was not needed (it had been over year since the original purchase by now) and I explained that I could not use the credit but would be willing to accept a refund of the product price only, minus all shipping charges and long distance calling charges I had incurred to this date. I was again put off, with no more communication. I finally called again only to be told that the credit was the final determination for my situation and nothing that I said from this point on would change the "powers that be's" minds. I am angry that I was promised one thing but then after so much time, energy and patience on my part was given nothing in return. To this date, I have yet to receive this credit via email, a refund or a product (which they still have). Michael (who says he's the only one in charge) is an arrogant, self-rightous jerk who cares nothing about the customers of Paraben and was horribly rude to me. I got screwed out of over $300, a lot of my time and a product the worked the way it was advertised.
Comments:1 Replies - Latest reply on 2010-01-05
Posted by Starlord on 2010-01-05:
Just one question: Paraben's site says the CSI Stick is for law enforcement use. Are you law enforcement, and if so why is your department not buying this equipment?

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