GE-THOMSON-RCA Complaint - GE-THOMSON 52" TV FIRE HAZARD SHOULD BE RECALLED
INDIANAPOLIS, INDIANA -- On Nov 5 2004 I purchased a GE 52" TV Model D52GW12 ORDER# BBY01-57154008470 amount paid $1190.74. In early Nov 2009 I started to notice that the screen went blank, I thought that it was the DVR, but on the evening of Nov 10 2009, in addition to the screen going blank, I heard a zapping sound and smelled a something burning coming from the rear of the TV. No other electrical disturbance was noticed at this time, the weather was normal, the TV was plugged into a surge protector. I immediately unplugged the TV fearing possible fire, luckily there was no damage to my house. Upon doing some research on the web I found out that this situation is prevalent in this model TV. Many people have experienced that exact same thing. Clearly this would indicate that there is an inherent defect built into this model TV that can be a potential safety hazard and reduces the life of the TV.
On Nov 12 I called GE service 1-800-447-1700 and spoke to Jed, I explained the situation and asked that GE be responsible for the cost of repair or replace the set due to unsafe nature of the TV, he declined my request. I asked for a supervisor. She was unavailable, but I was told that she would call me back later. She called back the wrong number and I did receive a call at 5:56 PM, she left a voice mail message, from a Sarah Towers who told me that GE would honor the "regular warranty", covering the TV for one year after purchase. and that I was responsible for any repairs which were estimated at $600. basically I'd pay for their mistake. I sent 2 emails to GE corporate:
directors@corporate. ge.com and Peter O'Toole Director of Public Relations peter. email@example.com
asking for them to reevaluate their position. I have not had any reply.
I did receive a call from Mr. Ben Bierlerin After Sales Manager, 317-295-4348, he told me that “this thing happens to ALL rear projection TV’s.”
He also said that, “this is exactly what it was supposed to do in failure mode.” I called him back to have him explain EXACTLY what the “failure mode” for a Model D52GW12 TV is. He has NOT returned my phone call. I would like to have it in writing the exact way in which this TV is suppose to fail.
I have tried to contact Mr. Jeffrey Immelt CEO GE, by he does not reply, email jeffrey. firstname.lastname@example.org.
I have requested from GE-THOMSON the following:
1. the number of these model TV's sold domestically 2004-2006.
2. Of these number how many have experienced the problem that I have indicated.
I have NOT received a reply to these questions.
I called Nadra Maxwell Manager Operations Thomson, 317-587-4832 last week and apparently no one was there to take my call. I was told by the person that answered the phone that, "everyone was on vacation."
Presently I have filed complaints with:
The Better Business Bureau of Indianapolis
The Federal Trade Commission
US Consumer Product Safety Commission
State of Connecticut Department of Consumer Protection.
I urge others who are concerned about possible safety issues to do the same.
I believe that GE-THOMSON should stand behind their brand and their product. I believe that unless GE-THOMSON can prove otherwise and insure that this model TV is safe, they; GE-THOMSON, should repair or replace these TV's at no cost to the owner.