Wachovia Corp Complaint - Banking Thieves
When someone use online bill pay the amount should automatically be deducted from the account (to be more user friendly). I also changed banks to Wachovia because I heard that you have outstanding customer service. I did not get that experience today when I called to inquire about my account. This is not the first time I have had problems with a representatives at Wachovia. She would not let me complete a sentence and refused to listen to anything I had to say. I was told that a check was written and sent out. I can do this, I have checks. Online means the payment is paid online, this is false advertisement. I was then told by your representative that the company I was trying to pay does not accept electronic payment. This is also a lie because I have made electronic payments this company. I can say my overall customer service experience with you has NOT been outstanding; I have been harassed by your representatives, after I set up a hardship
payment plan. I was still harassed at my job and had to make a complaint with the Federal Trade Commission in order to get them to stop calling. There has been several letters sent and request made to stop the harassment for payment, I did not receive any help until I made my complaint with FTC. I am completely unsatisfied with Wachovia. I tired to hold off closing my account to see if the merger with Wells Fargo would help with the services provided, but it has not. I left Bank of America to come to Wachovia and now I see the grass is NOT greener on the other side. After much research I have found out that there are hundreds of complaints of steeling customer’s money, overdraft charges, and fees for "other" what ever "other" means. Wachovia is a money making scam and I will stop at nothing until the word is out of your lack of integrity, customer service, honesty, and Ethics. The BBB will also get a copy of this letter so that other customers
will know that Wachovia Bank is a law breaking facade that will stop at nothing to make a dollar.
Your very unsatisfied ex customer!!!!!!!