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Buy.com Complaint - Special return policy - Memory modules
Memory modules - Complaint
Buy.com Complaints - Return policy
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Buy.com
Posted: 2010-01-05 by Canton, Georgia
Return policy
Complaint Rating:
Company information:
Buy.com
United States
I will never again purchase anything from them. Beware of their Special return policy. See below for their policy.
Special Returns Policy
Manufacturer Only Returns (Direct Returns)
Due to manufacturer's policies, certain items sold on our website may only be returned directly to the manufacturer. Such items are so marked on the website.
Contact the manufacturer directly to arrange the return. Be prepared to provide the manufacturer with the following information: Date of purchase, Serial number, manufacturer part number.
A list of manufacturer contacts is available if you need to return a product directly to the manufacturer.
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I bought 2 memory modules, that were suppose to work in my computer. I received them and installed them into my computer. My computer would not turn on. I emailed Buy.com and they sent me an email saying that I had to deal with the manufacturer directly. I contacted the memory manufacturer directly and their technical support could not get the memory to work. They told me to return the items to Buy.com. Buy.com will not take them back under any circumstances because they state that the item was under their special return policy. I was somehow suppose to know that this was one of the items under their special return policy.
The manufacturer is not happy that Buy.com will not take back the memory, they simply will not work in my laptop and the manufacturer has updated their configuration finder to state so. I cannot get a refund from them because I did not buy it directly from them. I had no problems with the manufacturer and suggest that you buy directly from them (www.addoncomputer.com).
Review all Buy.com complaints
Buy.com
Posted: 2010-01-05 by Canton, Georgia
Return policy
Complaint Rating:
Company information:
Buy.com
United States
I will never again purchase anything from them. Beware of their Special return policy. See below for their policy.
Special Returns Policy
Manufacturer Only Returns (Direct Returns)
Due to manufacturer's policies, certain items sold on our website may only be returned directly to the manufacturer. Such items are so marked on the website.
Contact the manufacturer directly to arrange the return. Be prepared to provide the manufacturer with the following information: Date of purchase, Serial number, manufacturer part number.
A list of manufacturer contacts is available if you need to return a product directly to the manufacturer.
--------
I bought 2 memory modules, that were suppose to work in my computer. I received them and installed them into my computer. My computer would not turn on. I emailed Buy.com and they sent me an email saying that I had to deal with the manufacturer directly. I contacted the memory manufacturer directly and their technical support could not get the memory to work. They told me to return the items to Buy.com. Buy.com will not take them back under any circumstances because they state that the item was under their special return policy. I was somehow suppose to know that this was one of the items under their special return policy.
The manufacturer is not happy that Buy.com will not take back the memory, they simply will not work in my laptop and the manufacturer has updated their configuration finder to state so. I cannot get a refund from them because I did not buy it directly from them. I had no problems with the manufacturer and suggest that you buy directly from them (www.addoncomputer.com).
Comments:
Posted by Hugh_Jorgen on 2010-01-05:
This should be simple to resolve. Buy.com says it is due to the "manufacturer's policies" that they won't take the return. Seems like you have good rapport with the manufacturer, so get an email from them saying they have no such policy and please return them directly to Buy.com.
If after that Buy.com is still dragging their feet be prepared to challenge the charge with your credit card company. With all the evidence you will have in hand, it should be easy to challenge the charge. Good luck.
If after that Buy.com is still dragging their feet be prepared to challenge the charge with your credit card company. With all the evidence you will have in hand, it should be easy to challenge the charge. Good luck.
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