RCN Complaint - DO NOT SUBSCRIBE TO RCN
Do not subscribe to RCN. Their customer service is the worst. They have a contract with my housing provider, so they are the only cable TV service available. When I tried to set up my appointment, they never came, twice! They have a horrible message saying how you will be charged for missing an appointment, but they wasted two full days of my time. Each time we called customer service they said the same thing, the person is running late and will be there in a half hour to an hour. The person finally did show up and yelled at my husband for not going to a remote location to pick up the cable box!
Everytime we have a problem, it takes forever to talk to a person. By the time I get through to someone, I am seething with anger, and when I tell the reps that the phone system/service is horrible, they hang up on me! I just tried to deal with a representative and she was rude, interrupted me, and was not listening to me. I had to repeat myself several times just to get through to her.
Our TV is regularly missing BRAVO in HD. Why are we paying for TV Channels they do not provide?! They couldn't figure out what's wrong, so now they're "sending a stronger signal" to my box. I can't imagine having to do this stupid routine every time a channel is missing. They are unreliable, rude, and unhelpful. I would cancel my cable if my husband didn't love sports.