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HomePlace Furniture Complaint - Defective Franklin Dual Recliner Sofa Presidential Pecan - Franklin Dual Recliner with Massage
Franklin Dual Recliner with Massage - Complaint
6320 NORTH DAVIS HIGHWAY, FLORIDA -- I have had this Sofa 1yr or less and both recliner seats have went flat it's like sitting on a board! The store told me I would have to bring the sofa back to them or pay 69.95 for a house call. If the couch were not defective this would not have happened this quick they should come out and fix or replace it! My husband and I are older and alone so we have to pay the 69.95!!!If it were not defective it would not have fell apart this quickly and I tried contacting through website no response I would have not found out about them receiving the replacement parts if I had not went by the store!I will never buy anything else from Home Place Furniture. I probably could have done better at a second hand store!!!!I have Pictures I wish I could Post
Comments:
Posted by BEJ on 2010-01-05:
In my opinion there is a difference between an item being defective and poor workmanship/quality. You have been using the sofa for 1 year--could it just simply be wearing out due to poor quality? How much use does the sofa get. Did you have a warranty with this item and what does the warranty cover?
Posted by 96F150 on 2010-01-06:
Not that much use it's just me and my wife and are not large people. It has a warranty but to have to pay 69.95 for a service call to re stuff it after such short use is unreasonable. I have 2 recliners on my patio that are over 8 yrs old and still in great shape. I did not figure that Quality had gotten so bad that a sofa would barley hold up a little over a year??????
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