Public Storage Complaint - IMPRISONED BY PUBLIC STORAGE (MILDRED STREET TACOMA, WA)
TACOMA, WASHINGTON -- On Oct. 30 I drove from Yakima (in my car) to Tacoma to get my things out of storage. I arrived at 5:30, paid my bill and was escorted by an employee so I could get into my unit. They had put the big lock on it. I knew the office closed at 6pm and the units at 9pm. After loading my stuff, I drove to the gate and punched in my code at about 9:10pm. It wouldn, t open. I rang the mgr's button. Nothing. I tried every code imaginable. I drove around to find another way out. I have rented from other companies and I never needed a code to get OUT! I spent the next 10 hrs in a raging storm, no manager, no food, no water, no BATHROOM, locked in their facility. There was no sign warning about the gate closure
and the employee who escorted me to my unit never mentioned it. You would think that someone would check to make sure all customers were safely out of the area before deactivating the gate codes.