Kmart.com Complaint - WORST EXPERIENCE EVER, AVOID AT ALL COSTS
HOW CAN YOU SELL SOMETHING YOU DON'T HAVE. MOST ONLINE SITES KNOW WHAT THEY HAVE IN STOCK AND SHOW THAT NUMBER ON THE WEB PAGE. THE FACT THAT YOU SELL SOMETHING YOU DON'T HAVE IN STOCK MAKES YOU LOOK AWFULLY STUPID AND CERTAINLY UNPROFESSIONAL. AS AN UNHAPPY CUSTOMER I WOULD HOPE YOU WOULD OFFER ME SOMETHING IN EXCHANGE FOR THE
INCONVENIENCE YOU PUT ME THROUGH.
From: Kmart Help
Sent: Mon, Jan 4, 2010 5:26 pm
Subject: Re: (KMM7269144I15977L0KM)
Thank you for contacting Kmart Personal Shopper!
We do apologize for the delay in the processing of your order# 117294302 for Toaster Oven Rotisserie - White item# 9990000001618611 which we are showing we did not have in stock online for delivery to your home. What we are trying to do is locate this item at a store in your area and have this shipped out to you this is a new great service we are offering called ship from store. However at this time we have been unable to locate a store with this item in stock but we are still looking.
Kmart Personal Shopper