Value City Complaint - Worst furniture ever

Review by mellyc on 2010-01-05
JOLIET, ILLINOIS -- I hope that after people read this review that they will not buy anything from value city. I bought a couch and loveseat luckily I was smart enough to buy the warranty cause it was only a couple months after I got it that it broke the cushions were looking very uneven so they came and took my couch to fix it and brought back looking worse than it did before I couldn't believe it when I unzipped the cushion it looked like they took anything laying there and stuffed it. the frame and springs were broke. So after calling corporate which was no help at all. I finally got a manager to agree to just let me pick out new furniture and now my new furniture is broke the whole back of couch moves back and forth the stiches are coming apart on cushions. I am so disgusted and think they should not even be able to be inb buisness please don't let the price fool you. You will regret it in the long run now I have to go buy new furniture.
Comments:4 Replies - Latest reply on 2010-01-07
Posted by Anonymous on 2010-01-06:
How long have you had the furniture. It is very unusual for a sofa frame to break unless you are either extremely heavy or misusing it, or your kids are playing commando on it etc. That is not an insult, just an observation.

What kind of stuffing is in the cushions? And how much did you pay? You said don't be fooled by the price so I am guessing you didn't pay much. And you know what they say: you get what you pay for.
Posted by mellyc on 2010-01-06:
Yes you do get what you pay for I paid 1200.00 for the set we were very careful like we are with anything we get cause we don't usually get to purchase new items.Which I have had for one year. after being very excited about the furniture that I waited so long for. We were very upset that after such a short time the couch was broke I do not have children and the chair to my new set I love but after a loveseat and two couches later it has to be the quality of the furniture.It was a few different types of stuffing I actually took a video because i could not believe when I received back in that condition and now my new set it broke and its sad cause I love the style and probably will never be able to find one like it again. I only speak for myself when I say that I will be going elsewhere for furniture because I cannot afford to have to buy new furniture every year I hope you make the right decision for yourself .
Posted by Anonymous on 2010-01-06:
Melly, thanks for the clarification. Have you contacted the actual manufacturer?
Posted by mellyc on 2010-01-07:
actually my warranty is now up I have been contacted by someone from there who seen this blog though I don't think they will be able to do anything for me since the warranty is up I just feel I can't take a chance on them again I may call them just to see what they have to say though.

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