Alison Chevrolet Inc and General Motors Corp Complaint - Deceived by Mfg. & Dealer
EAST CHICAGO, INDIANA -- A few months ago my husband and I purchased a new 2004 Impala SS (Black) from Alison Chevrolet Inc. They sold me a car that had been damaged and repainted by the manufacturer before it was shipped for sale. When we noticed the damage/or defect we notified the dealer. They told us that the car had come that way from the manufacturer. The paint on the entire left panel of the car was bubbled and very rough. we discovered this when we took the car for a hand wash and the man drying it noticed the defect. We took the car to a body shop and they told us that the car had been repainted because of damage or defect in paint. But the paint job was very bad. Since then the dealer had the car repainted but the paint does not look the same as the rest of the car. The panel looks dull and the paint is still rough. You can see that the panel had been repainted. The dealer showed the car to the Rep from GMC and asked if they could give us another car, but he told the dealer to just fix the car. The dealer tells us that they don't know what to do since the car has already been painted 3 times. They don't think that painting it again is going to resolve the problem. The car has been sitting at the dealership for 2 months now. We don't want to pick it up until the matter gets settled one way or the other. In the meantime, we have lost resale value in the car because anyone looking at it will think that the car had been wrecked, repaired and repainted. We have filed complaints with various agencies in hopes that they can help. It's terrible when we went in good faith to purchase a car that cost $30,000 and that we have to be making payments on a car that no longer looks brand new and know that you have been deceived when you were sold the car. I'm not sure but isn't this FRAUD BY DECEPTION?
We are asking that if the car cannot be fixed to look new like the rest of the body, that we are given another new car or have our money refunded.