Starbucks Complaint - New Gold Card system is stupid, in more ways than one
COMPLAINT! First day with the new gold card and so far not going well. I feel that the letter I received did not fully explain how they system works!! First of all, I forgot which day the switchover was, so I was carrying both my black VIP card and my new gold card, along with my Christmas gift card from my boyfriend. I handed the cashier the black card first, she scanned it, it did not give me a discount and then she just rang me out for the full price without saying anything. I checked my receipt and told her that she should have informed that my black card wasn't working anymore before she charged my card (strike 1). I then had her refund the sale and ring it up again so she could scan my new gold card and give me the credit. Only after doing the entire process did she inform that I wouldn't get credit unless the funds I wanted to use were ON THE NEW GOLD CARD. (STRIKE 2!!!) this is the first I'm hearing of this!! I understood that we simply scanned that card whenever we visit a Starbucks and receive a point for our drinks. As I mentioned, I have a holiday gift card with about $15 left on it. Does that mean I should buy 7-10 more drinks without getting credit until I use up that card? This new system is stupid. And to add insult to injury, the Starbucks employee offered no way to remedy the solution. In my opinion, she didn't even understand the system herself. Unacceptable! So I left and did not get credit for my drink after being embarrasssed because her ineptitude held up the line! !!
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