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Federal Express Complaint - Service quality - Package Delivery

Review by lulu123 on 2010-01-06
I was waiting for an overnight package all day, which never came so I called the customer service only to be told that there would be no package delivery today due a mechanical problem in Indianapolis. (I thought that first-class companies like Fedex would have contingency plans to hedge such risks).

The following morning, the buzzer of my apartment building rang so I let the door open but nobody came up, and the web tracking system indicated that the customer was not available, which was not true as I was at my apartment, just waiting.
I called the customer service twice and they said that they would contact the driver - no response from the driver. After 30 minutes or so I heard the buzzer again so I let the door open but this time I went downstairs at the same time to catch the driver before he gets on the elevator - but voila, I miraculously found the Fedex envelope on my doormat. So, did he leave the envelope first and went downstairs to ring the building buzzer?

I finally got the envelope, but I was so frustrated as it was a $10,000 check that I was waiting for!

I am also uncomfortable as there is no place on their website to post customer complaints.
Comments:1 Replies - Latest reply on 2010-01-06
Posted by Anonymous on 2010-01-06:
Do you have any idea how many deliveries they have to do in one day? When the buzzer rings, go downstairs. Geez.

Mechanical failure can be anything from a broken down truck to a computer mainframe outage. Exactly how do you plan for that? Ever had a flat tire? Did you plan it? Overnight mail means only that the fee paid will be refunded if they do not make the delivery due to their issues, like mechanical failure. Not that come hell or high water it will be there on time.

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