Ford Motor Complaint - 2005 Ford Escape has constant & EXPENSIVE problems
I have a 2005 Ford Escape. I love the body style, space, amenities, etc. Performance on the other hand is AWFUL. FIRST INCIDENT: The vehicle was a couple years old and I was in a traffice jam in the middle of winter and turned on the rear defrost and approximately 3 seconds later the back window exploded. Glass was everywhere including on my dogs in the backseat who were terrified. Thank God it wasn't a child back there. The window was all gone except around the very edges. You could see "burn" type marks on the lines of the defroster that were left on those edges. Took it to dealership and was asked "how fast were you traveling?" "Did you hit any bumps?" REALLY? The window explodes and somehow its my fault. They said "its not defective so you'll want to claim the repairs on your insurance because its expensive". Called, wrote and emailed everyone I could. The only responses were "What is it you're looking for from us" How about they reimburse me? Got nowhere. Everyone I was in contact with said "Can't help ya". Sidenote: This was my husband and I's 6th Ford in 12 years and between the 2 of us we owned 3 Fords at the time. Hmmm, thought as good customers we would be treated better. Then a year later the computer went out. Fortunately that was covered under an "unannounced recall". Computer was fixed for free but not the items that got damaged because the computer went out (the coils, etc. shut down because the computer shut down). $1400.00 later I was back on the road. This summer the air conditioner stopped working. I didn't bother spending the hundreds of dollars they wanted and go without air conditioning. This week the transmission went out. $4,200 later I can get back on the road. So, what am I missing here? The car is barely 5 years old and I've put $6,000 additional into it. Obviously this doesn't include the amount I've spent on tires, brakes, etc... general maintenance. BUT, those I expect to pay, the others NOT SO MUCH. My husband and I use to be loyal customers but they have lost us and many friends and family members for life. Its a shame that the vehicles are not made to last and the customer service and loyalty are non-existent. Hmmmm, they wonder why people buy foreign.