Sands Chevrolet Complaint - Shady at best - Sales service
GLENDALE -- So I made a visit to Sands Chevrolet in Glendale in early October. To get right to the point negotiations were hostile. Granted my credit is no peach the treatment received made me feel like I was incarcerated or some type criminal just because of the way I was talked down to. Making matters worse after I had decided that the situation was pointless and wanted to leave the finance manager wouldn't give me the keys to my vehicle back (they took them to inspect the trade) until he had his chance to try and knock me down a few notches into settling for the deal they put together.
Now about the deal. First of all I had stopped at another dealership previously to do my due diligence in shopping around and pricing things out. I was offered $4200 for my trade however they didn't have the vehicle I was interested in buying which then brought me to Sands. Sands Chevrolet only offered $1000 which was completely ridiculous. Secondly the down payment they wanted was more than the first dealer had offered on trade. The monthly payment they figured was right at $500 when I kept telling them I wasn't going to spend more then $375 a month. At this point I had been at the dealership for two hours and things were going downhill fast. I told the manager that I just wanted my keys back and I was not going to buy.
Early January rolls around and I get a call from the dealer by a man named Tom Scott. Tom proceeds to tell me that the management of the dealership has changed and he has looked over my paperwork and says he can make the numbers work and he would like me to come back in. I told him that my previous experience was very unpleasant and I was reluctant to come back. He said "if we can't make the numbers work in your favor I will get your car washed and throw in an oil change". I agreed to come back and try again.
Round two begins. When I arrive the sharks were courteous and the faces were new. My first thoughts were that maybe things will be different. Tom is not there but they quickly find another sales person to work with me and the sales manager sits in on the deal as well. No later then 20 minutes into negotiations the same numbers I saw in October appear. I tell them the same thing, "No". This time though the sales manager, Ernest Hickman, takes things even further. He was absolutely persistent in pushing the down payment which was a months wages. I told him that I can not only give you $X dollars in 21 days. I would have nothing to pay my bills with. He said "that is not my problem and there is no other way the deal can work". I followed this with "Well I am in no hurry to buy anyways and now must not be a good time just as the first time I was here". He followed with "Why can't you give me $X down" I then reiterated. I am going to end this with Ernest Hickman was very rude and declined to give me the car wash and oil change I was promised for coming back.
Stay away from these people.