Royal Caribbean Complaint - Independence of the sea
MIAMI, FLORIDA -- When we did an advance booking on the “Enchantment of the Sea” for the “Independence of Sea” for a December 6th cruise, the consultant promised that if the prices went down we would get credit for the difference.
The prices went down and I so advised my regular travel agent was told by RCI that the prices did not gone down but up instead. This was a lie and I met several passengers on board the ship who had booked 3 weeks before and received the lower fare.
I tried on board to settle this matter through the purser’s office and the future cruise consultant. “Guy” the man in charge of that department agreed with me that I should have received the credit, however several days later when I asked him again what was happening he said Miami said no, and he refused to give me a written explanation.
It is highly time that the federal government of the USA and the state of Florida investigates the shoddy operating mode of these cruise companies because they don’t seem to be responsive or accountable to anyone.
It took 4 hours to start boarding the ship, and the debarking was also late and disorganized. I had a noisy cabin and they only offered us a new cabin on the 4th day of a 6-day cruise. I did not want to impose on my poor wife the hassle of changing cabin for 2 days – we are senior citizens.
If you traveled previously on their “Explorer” ship, the “Independence” and all the newer ships RCI produces are not much better, in fact they are worse. No longer do they offer the clowns entertaining people in the main drag and in the main theater. The food is bargain type, nothing special. It seems that because of the financial stress the company is facing they pinch every penny everywhere they can.
The bad attitude of the company and its lack of good faith ruined our trip. They don’t treat their” diamond customers” any special. We often take Carnival with whom we have cruised 17 times and the administration of Carnival knows how to treat their repeat customers with respect. This is obviously not the case with RCI, and I am presently no longer planning on cruising with RCI ever until they refund me all the money, which I was overcharged TWICE already.
Trying to resolve issues with the Miami headquarters is like butting your head against the wall. They don’t want to understand or more probably they are told NOT to understand no matter what.
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