Frigidaire Complaint - Chemical Smell ! - Fridge model FRT18S6JWO
MISSISSAUGA, OHIO -- I have sent many e-mails to the Frigidaire's customer service in Canada with no reply (3 weeks and still waiting).
I purchased one of their fridge and after 13 months in, started getting a chemical smell from it. The first month the smell was not too strong but after a while the whole house smelled like the fridge. I called the service center because of course the 12 month manufacturers warranty is expired. After explaining my problem to the technician, he tells me to clean it and that should fix the problem....first I was insulted but I totally cleaned the fridge...still...the smell. At this point we can't use the fridge anymore because everyhting in it just taste like that smell. Called the technician and someone finally showed up telling me that the coolant is odorless so unless something spilled behind the back of the fridge then he doesn't know what it can be. After removing the back panel, he proposed changing the motor of the fan. $193.00 the smell is still there, we get a 30day call us back for free but if they did not know what the problem was in the first place...I have my doubt for the free visit...Still I have explained the situation to Frigidaire customer service but they have not gotten back to me. I spent money, I am not claiming anything even if I had to waste all the food I had in there...the one thing I wanted was for someone to get back to me......is it to much to ask for?