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Care Credit Complaint - Horrible Service!

Complaint
Review by Rayna on 2010-01-06
I have had CareCredit for years and we have always paid more than the minimum amount. Sometime we would pay two or three different payments in a month and thought we were paying it off. Come to find out that due to their HUGE APR (50%) we were not paying down the balance at all, but just the finance charges! At the end of the year we were looking at our statement and began to wonder why our balance wasn't going down. I called them and was informed my account was closed due to "continuous late payments". I proceeded to tell them that we paid multiple times per month so we were early and not late. We were informed that if ANY payment is past the due date (regardless of how many you may have made the month before) it is considered late and your account can be closed for that. So now it's a matter of getting the money together to pay this off and get rid of it once and for all.

GE has most definitely left a bad taste in my mouth after this experience.
Comments:
Posted by Anonymous on 2010-01-06:
Duplicate review?

http://www.my3cents.com/showReview.cgi?id=69747
Posted by tnchuck100 on 2010-01-06:
I really don't think it is a duplicate review.

It does appear to be another case of someone who does not understand our financial world.

Rayna, your best bet here would be to obtain a lower rate secured loan and pay off this account. At a 50% APR you are drowning in this one. Please educate yourself on how loans work. Understand how and when interest and payments are applied. Good luck.
Posted by Rayna on 2010-01-07:
First off, this is NOT a duplicate review. It just seems that we have had similar (although not identical) experiences.

Second of all, I understand "your world" just fine and I do understand that GE gave me the worst possible experience I could ever have had.

A loan would be nice but in this economy, when you don't have the collateral to put up for a loan you are stuck. To clarify (for those in "your world" who might not get it) I don't have the income to get a loan at this point in time.

So please, should you have any further derogatory statements to throw at me, do yourself a favour and DON'T! You have no idea of what I'm going through or what it's costing me.
Posted by PepperElf on 2010-01-07:
um wait... i don't see any derogatory statements here. who are you accusing of this?

saying "you don't understand how loans work" isn't very derogatory, at least in my opinion.

now if they started name-calling and saying "you suck" or something like that... then that would be derogatory, but... i guess it all depends on how sensitive you are.
Posted by voiceoff on 2010-01-07:
Saying someone doesn't grasp what your superior mind does is condescending not derogatory. Rephrase it gentler like,"yea the loans are usury made legal," so we all appreciate what is happening here. Really 50% is USURY and the new laws won't allow that I think.
Loans are a good and kind thing when teh interest rate is doable, but not 50%.
Posted by Anonymous on 2010-01-07:
If you make payments on certain loans a specific number of days before it is due, you can actually STILL be considered late when you pay again. And paying multiple payments in one month doesn't always put you ahead. Many loans pay against the principle if you pay early OR more.

You can also make a payment every month and STILL be 30 days late each month. It depends on your payment contract and the cycle of days you are paying.
Posted by grantcv1 on 2010-06-10:
I have been caught making an early payment and then being penalized for being late. We all need to realize that banks are run by greedy opportunistic people that scrutinize the law to see what they can get away with. They are rewarded for coming closest to breaking the law without going beyond the line. These are dishonest, dishonarable people and we all should be very careful when we deal with them. People don't rob banks. Banks rob people. That is the way it is in 2010.

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