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Kay Jewelers - Flatirons/The Orchard in CO Complaint - Go Elsewhere - they are thieves and unreliable! - Repair & Upgrade
Repair & Upgrade - Complaint
WESTMINSTER, COLORADO -- I originally took ring to Flatirons to get a bagget & the tips replaced. Was promised it on a certain date, they NEVER sent it out then all of a sudden a quote! I was told by the pregnant woman there that it was indeed 'lost' so I told them to get it back from wherever it supposedly was 'sent' to which was odd since it was 2 days. FedEx isn't even that quick! Picked it up, took a week and dealt with it. It was then taken to the Orchard in Westminster. Promised 12/24/2009 to have in the store after the SAME thing. Apparently they can't do a transfer - whatever!? BS if you ask me. Then on 12/31/09, a woman called and said the item wouldn't be in on the 24th -- DUH, it was the 31st and I think we figured it out. The woman said they 'misplaced' it. Then when we called everyday starting the 28th to find out status it was either misplaced, in route, or in the shop for repair. I went in on 1/2/2010 and it was STILL in the store, they never sent it out.
My husband paid for an upgrade on the stone. Ok, this is total BS if I ever heard it, the government gives a lot of BS, but this one takes the cake. Ver batum what they said on 1/2/2010 to me and over the phone to my husband "the stone was unavailable and we had to special order it and it takes 2-4 weeks". Holy S! Don't someone at either location have the sense to pick up a phone when it was supposed to be sent out the beginning of December 5th I think it was. Especially when it was due to US on 12/24/09. We call every other day and get told 'we are checking into it and will get back to you', no one ever calls, emails back NOTHING! I will NEVER and totally encourage anyone to go elsewhere. Maybe they said December 24, 2010!! If you want to wear and enjoy your jewelry -- DON'T GO TO KAY JEWELERS CUZ I BE THEY ARE ALL THE SAME. They don't send it out and then give excuse after excuse to keep us happy - wrong. I am posting on every board I can find to save others the hassle of dealing with these guys. I should have went to Jared or the Schoen Company. I am so glad I got a new wedding ring for xmas, just wish I could enjoy it!!
And now we are told that it won't be in til Feb 2010. Great, we are out of the country and per their policy 'if pieces are left after 2-weeks, they are sent back to the repair facility' - we are gone for 2 1/2 weeks so once again they have issues, poor service, no honest because I think an employee stole it and the employee is using the excuses and relaying them to us until the employee gets enough $ to get it out of pawn. I am going ot the police Friday if no answer because then I am taking it as stolen.
My husband paid for an upgrade on the stone. Ok, this is total BS if I ever heard it, the government gives a lot of BS, but this one takes the cake. Ver batum what they said on 1/2/2010 to me and over the phone to my husband "the stone was unavailable and we had to special order it and it takes 2-4 weeks". Holy S! Don't someone at either location have the sense to pick up a phone when it was supposed to be sent out the beginning of December 5th I think it was. Especially when it was due to US on 12/24/09. We call every other day and get told 'we are checking into it and will get back to you', no one ever calls, emails back NOTHING! I will NEVER and totally encourage anyone to go elsewhere. Maybe they said December 24, 2010!! If you want to wear and enjoy your jewelry -- DON'T GO TO KAY JEWELERS CUZ I BE THEY ARE ALL THE SAME. They don't send it out and then give excuse after excuse to keep us happy - wrong. I am posting on every board I can find to save others the hassle of dealing with these guys. I should have went to Jared or the Schoen Company. I am so glad I got a new wedding ring for xmas, just wish I could enjoy it!!
And now we are told that it won't be in til Feb 2010. Great, we are out of the country and per their policy 'if pieces are left after 2-weeks, they are sent back to the repair facility' - we are gone for 2 1/2 weeks so once again they have issues, poor service, no honest because I think an employee stole it and the employee is using the excuses and relaying them to us until the employee gets enough $ to get it out of pawn. I am going ot the police Friday if no answer because then I am taking it as stolen.
Comments:
Posted by goduke on 2010-01-07:
If you think the employee stole it, why would you not go to the store manager to inquire about what's going on? Or to the owner?
If you are going to be out of the country when it's ready thought, couldn't a trusted friend collect it for you? I'm sure if you gave them written authorization and cleared that through the store manager, all would be ducky.
If you are going to be out of the country when it's ready thought, couldn't a trusted friend collect it for you? I'm sure if you gave them written authorization and cleared that through the store manager, all would be ducky.
Posted by PepperElf on 2010-01-07:
well ... actually 2 day delivery exists if you get overnight or 2-day service
what i'm wondering about is...
you brought it in to one store and found out later they "never sent it out"
then you brought it into another store
and they too "never sent it out"
why on earth would you continue to do business with them?
Personally, I'd suggest not using any jeweler in a mall for serious work.
as for picking it up, have you considered a special POA for having someone pick it up for you?
what i'm wondering about is...
you brought it in to one store and found out later they "never sent it out"
then you brought it into another store
and they too "never sent it out"
why on earth would you continue to do business with them?
Personally, I'd suggest not using any jeweler in a mall for serious work.
as for picking it up, have you considered a special POA for having someone pick it up for you?
Posted by ShellStang on 2010-01-08:
I did speak with the manager and there is an investigation w/the District Manager at Kay Jewelers and each employee to determine what happened.
I didn't take it to the 2nd Kay, I wanted it to go to Jared or the Schoen Company - I trust their work and their staff. Hubby took to the 2nd Kay. Well, they will never have another piece of our jewelry.
He feels horrible for how much of a hassle this was, but they have a investigation started as to 'what happened' and why I was told from the 1-800 Customer Service # vs what we were told at the store. I just think that Kay is a shady operation. We learned to not go there again.
The major work at 1st was just to replace the bagget and fix a prong. he decided to upgrade it at the last minute but at Kay OMG. Argh. Such a hassle. Don't waste your time.
I didn't take it to the 2nd Kay, I wanted it to go to Jared or the Schoen Company - I trust their work and their staff. Hubby took to the 2nd Kay. Well, they will never have another piece of our jewelry.
He feels horrible for how much of a hassle this was, but they have a investigation started as to 'what happened' and why I was told from the 1-800 Customer Service # vs what we were told at the store. I just think that Kay is a shady operation. We learned to not go there again.
The major work at 1st was just to replace the bagget and fix a prong. he decided to upgrade it at the last minute but at Kay OMG. Argh. Such a hassle. Don't waste your time.
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