Primus Telecommunications Group Complaint - Lingo too bad with customers
There is a class action lawsuit pending. U should join the class action suit against Lingo by submitting your complains in the following link.
I was a Lingo Residential customer since June 2008. They offered me 29.99 plan US/Canada unlimited with call Bangladesh 2.9c per minute. All of a sudden they started charging me 5.9c a minute from May 2009. I called them and they said they can change the contract any time. They also did not allow me to cancel without $99 early termination fee even though they breached the original agreement. Then I decided to keep a low rate service for 8.99 with limited access to avoid paying $99 cancellation fee up front but they actually put me another new 1 year contract from May 2009 instead of continue the time from June 2008 even though I was with them for 11 months.
In September/October 2009 when they offer Lingo World Max calling plan (That included free Bangladesh unlimited) I took their 24.99 plan and again they put me in a new 1 year contract instead of count past time. I also referred couple of friends as well. Per referral they promised $50 after 90 days. Before even 90 day they just suspended my account. They suspend my account in such a way so that they do not have to pay me the referral bonuses.
I reduced the call to less than 6 International numbers for over a month after I receive their 1st High-Usage e-mail until suspension of my account but still they suspended my account and force me to cancel the service.
I call total less than 3000 minutes per month that includes overseas calls. According to their term if I exceed the limit 5000 minutes they should charge me but not suspend my account or cancel my account. I lost my all referrals because of suspension. They put me in a position that I could not even transfer my number to the new provider because of the account status is suspended. They do not pick up the call to fix the problem.
My frustration is according to section (ii) even I reduce less than 6 (six) unique phone numbers (International) I did not understand how I violate their residential policy. I found Lingo uses unethical business policy and does whatever they want to do whenever they want.