Travelers Insurance Company Complaint - Getting the Run-Around On Roof Repairs
ALPHARETTA, GEORGIA -- It is now Jan 2010 & I've been trying to get my roof repaired since July '09. The process at first went very quick & I was pleased as to how fast they sent and agent out to my house & he verified the storm damage to my roof. They even sent a partial check for the total amount of their estimate claim the following week with the rest to come once I have a signed contract from the contractors. This is where the problem begins. The amount that Travelers is paying me for the roof is almost half of what Home Depot & Lowe's is charging. I was told by the insurance agent that came to my home that if there where any problems with the amount verse the contractors amount that I was to give Travelers a call. Well I've been calling since July & still nothing. I've been assigned one agent after another but still the same result. My problem appears to be that I would rather use a reputable company that I know would be here in years to come to honor the warranty than to use a fly by night company or one that's on their way out-of-business. Due to this reason I'm still not able to get my roof repair & have just been getting the run-around & being told my case is being worked on. I just would like to know how long it takes to work on my claim, 6 months?