Pappa johns Complaint - Poor service - Messed up order

Review by brucea on 2010-01-07
I ordered two specials which was large pizza with up to three toppings. I ordered two of the same, pepperoni, sausage, ham, on both, and an order of cheese bread. They delivered my order, and after we opened everything up, noticed we had gotten one plain cheese pizza. So I called and told who ever about it, he said that's what I ordered, then I ask why my bill was so high, if I had ordered a cheese pizza, then he ask for my order number, which I gave him, and he said he would talk to his manager. He came back and said they would give me credit on my next order. I was like what! I have guest that want it know. So they sent out another pizza, the rite one. But no one wanted to eat it, afraid that it had been spit on or something else. And they even ask me for the cheese pizza back!!!
Comments:5 Replies - Latest reply on 2010-01-07
Posted by Anonymous on 2010-01-07:
They brought you the correct pizza. What more did you want them to do?
Posted by Anonymous on 2010-01-07:
You wanted to keep the cheese pizza too? You didn't pay for it.
Posted by Pepper on 2010-01-07:
why would you automatically assume they put human DNA in your pizza?

in my opinion, without actual proof to back that up, that's coming very close to being libelous.

unless of course the "pizza dna card" is just being used as a ploy to drum up sympathy
or to convince them that you should be allowed a full refund, yet keep all the food that was delivered
Posted by Josh on 2010-01-07:
Sounds like it's good service overall. It does stink that they screwed up, but they did rectify the situation. Often times they will ask for the pizza back, but if you say that you ate it while waiting, then they really won't care because they're not going to give that pizza to anyone else anyway.

As for being afraid if someone spit on it, why not just take the credit for the next order then, since no one wanted to eat the one that they delivered?
Posted by Anonymous on 2010-01-07:
I'm not a fan of papa johns. Here's my opinion. I worked for Domino's pizza for a very very short time. In a situation like this, I cannot believe they just offered a credit on the NEXT pizza. At least they DID bring you out the correct pizzas. I think it WAS sort of rude to ask for the cheese pizza back. Papa Johns made the mistake, and should have just allowed them to keep the pizza. They would have just threw it out anyway. It would have been illegal to sell the pizza to someone else...especially since it would have been stone cold by then. I'm not really a fan of these chain pizza places anyway. Their pizzas seem to ket skimpier and skimpier....toppings get lesser and lesser, and so does the size....I stick with the mom & pop pizza places.

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