Sprint Complaint - Beware Of Sprint International Calling
SPRINT INTERNATIONAL CALLING
This feature of Sprint ”International Roaming” for Blackberry Tour does not work.
I called Sprint to add this package to my plan before I traveled to Europe for 12 days. I agreed to pay the charge for the plan approximately $14.00 for the plan plus the per minute charge that range from $1.29 to $1.69 per minute depending on which country (Spain, France, Italy).
My phone calls would not go through and after making several attempts, I called the Sprint International Support. I asked the lady if this phone call is charged to me and she said “NO” because this is Sprint International Support I was calling. Eventually after several transfers and 28 minutes on the phone with her she said she will have to reformat and reset my phone on my side. She called me back. At least my phone rang and it worked. After that conversation, my phone did not work again.
By saying my phone does not work I mean after you dial the number with the correct code, the other phone does not ring or connect. I wait and wait and eventually, it will say failed to connect. To be fair, I was able to call the Sprint International Support 2 times and I received 1 phone call from my sister and able to connect to my son in California once but he could not hear me at all on the other line. Half of the time the e-mail was working.
When I came back, 2 days later, my phone still doesn’t work here in California and I had to call the Sprint Support for help which they had to reset it again.
Here’s the funny part. I have a total of $129.99 charges for the International calls alone. $47.32 of that charge was the 28 minutes with Sprint International Support.
I called the Sprint Customer to explain and request for the International calls to be waived from my bill since they were attempts and calls that did not go through. I requested for the supervisor and Josh with employee # J0289270 said that they cannot waive the charges as it shows that I used the phone even when I’m calling the Sprint International Support. And there is not way for them to check if the phone calls went through and all Sprint cares about is that it shows that I attempted to use the phone. He said the International calls works intermittently and not all the time but nevertheless will be charged for attempts. And even though I’m talking to Sprint International Support reporting that my phone does not work I’m still being charged.
The moral of the story….DO NOT USE SPRINT FOR INTERNATIONAL BECAUSE THIS FEATURE DOES NOT WORK AT ALL. THEY ADVERTISE THIS TO WORK INTERNATIONAL BUT TRUST ME IT DOES NOT WORK AND YOU WILL GET STUCK WITH CHARGES. AND PLESE DO NOT CALL SUPPORT BECAUSE YOU WILL EVEN BE CHARGED MORE.
I will be contacting the Better Businesss and continue to post this on the internet to warn others. Sprint will not let me talk to their Managers as I'm only passed on to two Supervisors who insist the charges are valid including the calls to Sprint Support.