Best Buy Complaint - Complaint
BOISE, IDAHO -- I took my Laptop into Best Buy due to it becoming infected. I was told it would take 2-3 days being there was a back log from Christmas. One and one-half weeks later it was still not ready. I spoke to the Geek Squad manager and she assured me it would be ready for me that evening. I was to pick it up at 5:00 P.M. When I arrived they could not find it. I was told they had 99 computers in the back. Anyway it was still not ready. Being it was a 2003 I was told I should get a new one and that it was like "an old car with a lot of miles." They Geek squad guy took me in the back to look at new Laptops. I just wanted my computer fixed. I waited another 1.5 hours and still nothing. I picked it up the next day. The $200.00 diagnostic charge was reduced to 69.99. I was told the computer was on borrowed time but still to purchase Webroot for 39.99 I asked if Best Buy has stock in Webroot and the Geek just looked at me. If you notice all around the Geek Squad area there are boxes of Webroot sitting around. I am glad for some refund but still feel as though I was treated poorly and ripped off. I took my Laptop elsewhere. For $65.00 it is perfect and should last me another 4-5 years. Moral of the story-Best Buy is criminal in how they overtly lie to people and steal their money. Best advise is to stay away from them. You have been warned so heed the advise.
Oh, I also saw a man bring a 32 inch flat screen TV back while I was waiting. He told the clerk he didn't open the box due to one end looking as though the Staples were out and it may have been tampered with or opened before. He receiced a new TV in an unopened box which he checked over well before accepting. When the man left the clerk put some tape over the top. He reduced it on the sticker but he never offered the man returning it the lower price. Go the picture?...
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