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HazelGrove Coffee Complaint - How About $100.00 For A One Cup Coffee Maker And 4 Small Packs Of Coffee

Review by PetieD on 2010-01-07
A month ago I made the mistake of reading an email from Hazelgrove coffee. It showed a 12 cup timer coffee maker, and pounds of coffee all for $1.00 plus shipping and handling. After being charged $9.99 I received a One Cup maker and 4 small bags of coffee. When I received this I called their customer service number and was referred to their website as they do NOT take calls. I sent an email to cancel any membership and received no reply. I accepted the the fact that I had lost $10.00. Last week I saw a debit to my checking account for $88.89. Once again I tried to call and was referred back to using email. I was advised that this was my charge for the one cup maker and the 4 sample packs of coffee. A total of $98.89 for coffee that was no better than supermarket brand coffee. Many emails later Hazelgrove refuses to issue a refund and asks me to read the fine print. If you Google this company the first thing that comes up is "terms and conditions" not what a great product they have.

If you receive any emails from them delete and destroy or be prepared to spend a lot of money for a few cups of average at best coffee.
Comments:5 Replies - Latest reply on 2010-01-26
Posted by Anonymous on 2010-01-07:
You got scammed because you didn't read the fine print. I know its sneaky but all the disclosures are on the email you received.
Posted by Anonymous on 2010-01-07:
I refuse to sign up for any of those deals that seem to good to be true. Anything that offers me a gift to sign up for a memebership is seedy. Its so easy for companies to scam you out of your money with the ease of being able to just charge your card...Of course your emails went unanswered. They dont answer you until they bill you. And almost impossible to get your money back. Only thing I can tell you is file a dispute with your credit card company or bank. Tell them falsley charged you.
Posted by Eloise on 2010-01-07:
I'm going to assume that you didn't read the terms and conditions. What they did was completely wrong and you should talk to your credit card company. However I hope from now on you'll read the terms and conditions. God luck with your credit card company!
Posted by PetieD on 2010-01-08:
The original offer email had no fine print or any disclosure. I was only notified of the fine print once they got my money for shipping and handling.
Posted by tdawsonca on 2010-01-26:
Very similar thing here. Their e mail showed what appeared to be a nice coffee maker. I got a piece of junk 1 cup coffee maker and a smal bag of coffee probably good for a couple of cups. I called customer service and got an answer after repeated efforts. They told me I could return it and be credited. A few days later it came back to me as being sent to an unknown address. These guys are scammers.

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