Hotels.com Complaint - Hotels.com aka Ian travel services
On December 28 2009 I arrived to Orlando FL - earlier than expected at 6am and I called hotels.com from there to find me 2 rooms for me and my friends with early check-in - it took them about 5 minutes and after my 300$ "to make sure those rooms will be available" I drove about 20 minutes on the other side of Orlando to the hotel - but guy in the reception area told me that they can't check me in right now - but 3pm ! so I called hotels.com and the same guy was searching again for the rooms for about 15 minutes but couldn't find anything so I told him I just want to cancel this whole thing and I will look for the hotel myself - he said no problem and we cancel whole thing. BUT 2 days later I checked balance on my credit card and found out that they charge me 150 dollars (a half of the whole thing)!!! so I called again and now they telling me that I just canceled one room and (oh yes) their providers or whatever they told them they can't cancel this, plus they told me I supposed to check it on my email - NO I don't have computer with me- I'm on the vacation ! so she said ..ohh too bad - but we have to charge you 150 dollars - so I just recommend to stay away from this scum company - I already filed complain with Better Business Bureau and my credit card also is blocked and they doing their investigation - hopefully I will get money back!