Royal VW - Birmingham, AL Complaint - Windshield Wiper System & Communication From Dealer To Customer

Review by toasale on 2010-01-08
VESTAVIA HILLS, ALABAMA -- New '09 VW Jetta with factory fault(s) in the wiper system. Can not diagnose the problem nor repair it after at least 4 returns to service dept. They have acknowledged that there have been at least 3 to 6 customers with this issue and even found a new caron the sale lot with this problem. I feel a factory recall is well within order, as this is a notable safety issue.

My biggest complaint is with the dealership's COMPLETE lack of communication with me. Promised return phone calls are not made, which is secondary to their total lack of customer care in communicating with me; I have to initiate every phone call relating to my issue.

I would not submit this dealership's name to anyone and will discourage all to trade with a competitor.

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