EFO Furniture Wilkes-Barre, PA Complaint - Poor Service - couch and pillows
WILKES-BARRE, PENNSYLVANIA -- I purchased a sectional couch and pillows on 110509 from the store manager. Of course she was pleasant and helpful and looking for a sale for a commission. I was not doing any financing so I was told I had to pay off the couch before delivery. I went to the store on 120709 and payed off the couch in cash for the couch to be delivered the next day. The couch arrived on 120809 with no pillows. The delivery people informed me the pillows will be delivered separately on 121309. After no delivery of the pillows were made the next week, I attempted to call the manager who sold me the couch several times for over 2 weeks. I was continually told she was busy with other customers. Finally I called first thing in the morning 15 min before the store opened and actually talked to the store manager because she picked up the phone. I asked her where the pillows were. She informed me that after the sales is done the order goes to the factory and she no longer is responsible for the items and sale. I informed her that she made the sale but that the sale was incomplete and that I expected her to FINISH her job that she received the complete commission on because I payed cash. She said to me very cocky "Well Heather, what would you like me to do about it!!" I said I want answers and if she could not give them to me that I wanted to talk to her supervisor. She said she would call me back in 15 min, and she called me back in 10 min and told me the pillows were never made. I asked her why she could not find this out over 2 weeks ago when I first called, and why the pillows were never made. She said that it is a factory problem. After also speaking to several other useless people in this company and trying to e-mail the owner who claims to care so much about their customers I was finally told, also after I informed them that I reported them to the Better Business Bureau, that the fabric was out of stock and they are not required to be informed about out of stock items to inform their customers. I said this is a very poor way to run a business. It is now 010810, I still do not have my pillows and I am officially out of patience. Now, had I been notified that the pillows were out of stock, I would have understood these thing do happen. But it took a lot of calls and e-mails and reporting them to the BBB to find out what happened. They were very rood, degrading and insulting telling be it is over pillows. They need to change their policies to better serve their customers. If you are going to buy a large purchase like furniture and you expect what they promise and expect answers and communication with the company, do not go to EFO!