Tamko Complaint - Tamko Shingles are defective
JOPLIN, MISSOURI -- I had a new roof put on my house in May. Over the course of the hot summer the tar on a bundle of shingles did not adhere. After a decent wind in November, a section of shingles (right in a row) tore and ripped off the roof. I called the installer to fix the problem who instructed me to file a claim with the manufacturer, Tamko since the shingles were a bad batch. I had a representative (Dan) from Tamko come out and took a few of the shingles and mailed them to his office to have them evaluated. Of course the representative Dan did not call me back. I gave him plenty of time to call me back (2 weeks after he told me he would call me) if I did not call someone back from my work I would be terminated for not doing my job. Of course I knew I would be told there was nothing wrong with the shingles and that is exactly what Dan told me. He blamed it on the installer. If the shingles were all bad then my entire roof would have blown off during the wind storm. It was simply a bad bundle of shingles. They were right in a row. I could see the wind getting under the surrounding shingles and lifting them but the adhesive tar stripped worked in this section. Dan tried to tell me that the installer improperly nailed them. If the shingles were good then the adhesive tar strip would have kept them together. Shingles are asphalt and the heat would melt them around any surface they cover even nail heads. I called to file the complaint and Tamko said not to do anything until Dan came out to take a look. Well it rained in the meantime and now I have water damage on my daughters ceiling. Please do not use Tamko shingles on your home or any other home. Their products are inferior and their customer service is poor. I just want to let anyone who is about to put a roof on your house not to use Tamko shingles!!!