Key Bank USA Complaint - False overdraft charges
We had 27$ in the bank. That day our paycheck went to the bank via direct deposit. We checked to make sure it was received because we were getting so low on funds. We bought food that night for $8. The next day we made a $70 purchase and a $13 purchase. The next week we looked at our account again and discovered 2 $32 overdraft charges and a $37 overdraft charge. We were told that they didn't process the direct deposit until 4 days later! They also FIRST processed the $70 and the $13 purchase made the DAY AFTER our paycheck was deposited, then the food we bought the day of the deposit, then our paycheck. When talking to them, all they would tell us was that was the way they did things. We went that day to close our account. After we closed one checking account, we discovered they charged us a $25 fee for closing our account in less than 6 months. We told them if there was a fee we didn't want to close the account, we would leave a penny in to keep the account open until the 6 months was up. We were told it was too late, they already processed the account closing and charged us the fee.