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Chase/ Wamu Complaint - Come back Wamu/ Chase sucks bad,

Review by saddie10 on 2010-01-08
Lets start with customer service. With Wamu it was good, they even took the time to at least try to remember your name. Since Chase took over
the personel seem overwhelmed, afraid or something, they do not smile
much less act like they want your business.
Forget trying to use the internet(which used to work just fine)First they tell you the same pass word you used earlier, is inacurate, so you reregister only to be told your email address, password, ss#, or what ever is already registered.!!!!!!!!!!!!!!!!!!!!!!!!!!!
I also used to be able to transfer funds from one account to another (savings to checking). The Chase site says you can, and it looks like you do, but it never happens resulting in multiple returned checks at $33
a pop. They say I should have kept a better eye on my account,( i"m signed up for email alerts when there is a problem,(you guessed it, doesn't work either)
Oh, and the have large charges for EVERYTHING now.
Comments:4 Replies - Latest reply on 2010-01-09
Posted by Anonymous on 2010-01-09:
You should have kept better track of your account!
Posted by dan gordon on 2010-01-09:
I hated the change but am very happy with their online services. I can see the actual deposit slips and all checks front and back. Wamu never did that. All the 'deals' I had with Wamu Chase continued. I didn't like the transition but I'm very happy. I had no issues with the online transition. I think your an exception because I was looking for any excuse to hate them and find them ok.
Posted by Anonymous on 2010-01-09:
Chase is EVIL. Go to chase, close your account, and go to a credit union or local bank. I refuse to go to a national bank. Youre a number, not a customer. I love my bank down here in South Carolina. Its a regional bank with offices over 4-5 states, but when I go to my local branch, they know me by name already, and Ive only been a customer there for 2 months.
Posted by Suusan B. on 2010-01-09:
I am a former Wamu customer whose account was transferred to Chase. I have not had any problem and am able to transfer money between accounts just as before.

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