Amtrak Complaint - Trying To Get Breakfast For My Husband, Who Is Wheelchair Bound, And Myself
Resolution Update on 01/10/2010:
From reading the comments,I have learned, I went about handling the situation the wrong way.
01/04/2010 on train #4 the South West Chief, approx 8:25am, I asked the sleeping car attendant, did I need a slip or any thing to take to the dinning car to get breakfast, she said no, just go in, the servers would give me a slip, just sign my name and room number. I went into the dinning area, I sat there at least 15min, before any came to get my order.
When the server came, I asked for a cup of coffee, and told him I would like to place my order, he told me I was going to have to wait a while, because I should have had the sleeping car attendant sign papers for me to get our food, others peoples was coming in from the sleeping cars, and not once did he tell them, they should have had the attendant sign any papers. I kept waiting at least 30min, he still didn't wait on me, he served 6 peoples that came in after me, by now I was getting really upset. he finally did bring my coffee, still hadn't taken my order.
I asked him if he were going to take my order, he told me, You are going to have to wait, I have got to get your slips signed by the room attendant, I told him You haven't told any body else You had to get the sleeping car attendant to sign the slips before You serve them, I threw the coffee and the cup on the floor, and I asked them were they prejudice, I said is it because I am black, You won't serve me.
Then the other server came running up there and said I will take care of You right away, by that time I was so upset, my language, was anything but appropriate, the server escorted me out of the dinning area, I went back to my room, the attendant said why did it take You so long, I told her what happen, she said, I don't sign the slips before You go down, they give You the slip in the dinning area. You sign it, and put your room number on it, then they give the slips to me and I signs them, she said I will go down and get you and your husbands food from now on. The train was coming from Los Angeles final stop Chicago IL