Air Canada Complaint - Oversold flight, delayed bags, clueless staff
I flew Air Canada from Toronto to London on Jan. 4. Upon arrival at the airport, I was told the flight was oversold, and that I would be bumped to the next available flight 7 hours later. I immediately asked what would happen to my bags. The staff member at the flight desk assured me that they would be transferred. How naive I was to believe her!
Thus began a long and sorry saga which has not yet ended. Each day I would call the baggage office to be told my bags were found and on their way. Each day they failed to arrive. The airline knows they are in the UK, but staff can't tell me which delivery company they have been given to, cannot provide me a tracking number, and cannot tell me with any confidence when they will be delivered. It is over a week now and I am no closer to regaining my belongings. This happened to no less than EIGHT passengers on the same flight (I've been in contact with a few). Gross incompetence.
I have important business documents and all of my Christmas gifts in those bags, and needless to say, it has been a major inconvenience to me. I usually fly with BA, which is an airline with its own problems, but at least a degree of professionalism. Air Canada is a hopeless parody of a real airline. I will never fly with them again, and I encourage you all to do the same.