Portcity Nissan Service Center Complaint - They Just Want Your Money

Review by sra33 on 2010-01-09
PORTSMOUTH, NEW HAMPSHIRE -- Took my car to their service center in May/09 because the service engine soon (MIL) light was on. After more than $500 (including diagnosis, fixing the fuel sending unit, and a tune-up that "had to be done") I got my car back. A week later the light was on again. I went back and they charged $95 to diagnose it again, which I naively paid again, just to find out that "the computer was broken and it costed $1091 to fix it". Of course I refused to pay that amount of money and kept using the car for seven months WITHOUT A SINGLE PROBLEM, just the MIL light coming on every once in a while.

Now in January I went to get my car inspected, and you guessed right: it didn't pass because of the MIL light. I borrowed an OBD and checked the problem code, and you guessed right again: it was a malfunction of the fuel sensors. I went to PortCity Nissan to confront them meaning: "hey, I get this problem code and it's very funny that has a lot to do with the part that you guys fixed 7 months ago". Their answer: "Our diagnosis is that the computer is broken, and with a computer broken you can not believe any other problem code since the computer is acting crazy." After a long argument I left the place very disappointed.

This people think we are stupid, seriously. How can a car with a broken computer work impeccably for seven months?

With the unconditional help of the guys from Auto Zone we bought the Haynes car manual and fixed the problem: it was just a simple problem with the contacts of the fuel sensor.

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