Cruise.com Complaint - Cruise.com Bait and Switch
I called cruise.com to book a cruise. They offered to prepay gratuities for 2 with every cabin booked. I had a coupon for 2 free cruises and as there were 3 of us traveling in 1 room I asked before I booked if the offer of 2 free prepaid gratuities would be honored. I was assured that even with my coupon, they would pay the gratuities. I booked the cruise and 2 days later I received a call stating they would not pay the gratuities. The old "bait and switch" trick, cruise.com style. And guess what they are ignoring my emails. Never again with these idiots. Do not use cruise.com.
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