Spirit Airlines Complaint - Cancellation leaves us SOL
My daughter and I were returning from Costa Rica from her graduation vacation. After an ardeous day of traveling we arrive at the airport at 10PM for a 12:55AM flight back to the states. A line forms and know one informs us until after 11PM that the flight is not going to happen. The people in line are all mad. We wait in a line with one representative of Spirit for hours until my daughter is passing out so I take a cab to the nearest hotel. The next day I spend hours on the phone trying to reach reservations until they finally get me a flight TWO days later.
I should have spent the money and flown on a real airline. Why doesn't the FTC shut these guys down before they really hurt somebody. You wonder if this is how they handle the front end of their business, you know the backend, the part we don't see, is probably a bigger mess.
It gets better you go on the company website to complain and the complaint form has a required location field which it will not allow you to fill out. You call the customer service number and you get an Indian guy who tells you to wait and try again, because of the traffic to the website, at 1AM? WTF!