Apria Home Health Compliment - Excellent service - Home Health / durable medical equipment

Review by 105771 on 2010-01-09
CALIFORNIA -- Over the last few months I've found myself not feeling well and I've gone through the medical tests that were less than fun. Not only the tests themselves, but the jumping through hoops to get everything coordinated. The doctors orders delayed, waiting for test results, the insurance company authorizing coverage and so on. I work for the company my insurance is through and we do not get special consideration (and we shouldn't!) so I feel your pain when people come here and complain about their insurance companies customer service issues.

Anyway, to cut to the chase the easiest part of this whole ordeal was getting my durable medical equipment and home health supplies from Apria. The process of getting everything organized with the doctor, testing, and insurance company took me 3 months. To actually get what I needed from Apria once they received the order was less than 24 hours. They educated me on how to use the equipment and how to care for it, as well as what steps I need to take when it is time for me to re-order supplies or if I needed a replacement. They will even UPS the items to me free of charge so I don't have to pick it up. That may be 'normal' service for them, but it means a lot to me that I don't have to plan time away from work to take care of this.
Comments:6 Replies - Latest reply on 2010-01-10
Posted by Skye on 2010-01-09:
Excellent review! Glad everything went well for you, and hope you are feeling better.
Posted by Anonymous on 2010-01-09:
Thank you, Skye. I am feeling better. :)
Posted by D. on 2010-01-09:
Nice review Pro...It's nice to see a compliment after seeing so many complaints posted! As Skye said, hope you're feeling better.
Posted by Starlord on 2010-01-10:
Pro, glad to hear you are feeling better. Great review, and as an Apria customer myself, I agree.
Posted by Anonymous on 2010-01-10:
Great review. Direct, to the point, good detail. Glad this company has made what appears to be a real annoyance a bit easier for you.
Posted by Anonymous on 2010-01-10:
Thank's everyone! :)

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