Brookstone Complaint - Brookstone Return Policy
MERRIMACK, NEW HAMPSHIRE -- I walked into the Brookstone store in Strongsville, Ohio today to return a Christmas gift. I was armed with my receipt which clearly states on the back that returns can be made for a full refund within 30 days. When I approached the counter a very rude and disinterested store manager told me that she could only exchange it for an item in the store. I told her that was not what the receipt indicated and she said that was company policy. I was appalled at such a restrictive policy. Every store is offering gift receipts now to assist with return of merchandise.
This is unbelievable that they will not honor a legitimate receipt issued by them. I will be contacting the corporate office on Monday to file a complaint.