Ikea Complaint - Ikea Must Adapt To American Market Not The Opposite
SUNRISE, FLORIDA -- On 1/8/10, I went to IKEA, since they were having a sale, to buy the following product: DVALA Fitted sheet RED, at the Sunrise Store in Broward County Florida.
They didn't have any but was told to come back the next day which I did since they would more merchandise coming in.
Before leaving home, I went online and checked their inventory at the following web page:
It read "This product will be in stock: Today Jan 9".
As I write this, it still says they have 24 available. It's 1/9/10 at 10:44 ET.
I also called on the phone to make sure of the accuracy of the online information. They confirmed it.
So I went to the store, 5 minutes away from my home, and when I got there I couldn't find any. I asked for help and a manager looked up the product in their system and it showed they had 16 available but no one knew where the merchandise was.
After attempting for 20 minutes I asked for a "Rain-Check" as it is usual in our American stores, specially if it is their fault, and was told that "WE ARE NOT AN AMERICAN STORE" and that they had their own rules and policies, therefore I would not get a "Rain-Check".
This is not the kind of customer service we should get from a foreign company making a fortune in the American market. If we do not accept it from our own American stores why should we from IKEA?
Let's start a campaign where they have to adapt to American values and habits, just as American companies have to do it in foreign markets.
ENOUGH is ENOUGH!
IKEA Complaint Inventory Proof