DHL Complaint - Package "On Hold" w/o notification or explanation and NEVER shipped
NW EDMONTON, CANADA -- Asked DHL if envelope of archival photos would arrive next day. He assured me. 36 hours later, no pix. I checked tracking, which listed the envelope's delivery to DHL as a day AFTER I had delivered it. Worse, envelope stayed at depot on 1st, 2nd, e 3rd day. It NEVER left! We. care.com assured me it had on either 1st or 2nd day -- but was silent after I emailed them tracking page showing envelope as "On Hold" on all 3 days. 1-800 representative said I got date wrong: emailed 1-800 my perfectly-consistent payment receipt and waybill! Silence. They do well: Depot NEVER issued advisory re "Hold"! Depot answered NO calls, mine or the main office's! Wonderful hq. team manager faxed my demands: w/o apology or explanation, they returned the never-shipped envelope 3 days after accepting it for overnight delivery. Thus, DHL caused a memorial event for my godmother to pass w/o display of 22 special 8x10 photos. FedEx guaranteed 24-36 hr. delivery. Darn.