Best Buy Complaint - Installation Nightmares
PONTIAC MI, MICHIGAN -- A few years back I purchased a car stereo from Best Buy and it was the worst purchase I ever made. There so-called "free" installation cost me plenty. First of all they hit me up with wire harness charges, even though the stereo I purchased had come with a wire harness. When I asked about this I was told they have to use their own wire harness to warranty their work (even though the wire harness was the same), but that is just the beginning. After receiving my car back from them I was driving down the road, checking out the stereo when my dash panel fell off. It turns out they broke where the panel clips into the dash. I returned to the store and the manager took down my info, took pictures of the broken dash and said they would contact me about what they would do. After three weeks I called and was told that they had never heard of me, so I went back filed another report and took in an estimate from a local garage of $600, they again took my info, my quote and more pictures. I week later I was told they must have lost it and the manager could not remember me he claims.
Needless to say I spent many hours on the phone and time wasted going back to the store without ever getting a dime out of them. Their corporate offices put me off and I sold the car without ever having the dash properly repaired. I will never have any service work done by them again and I now shop at Circuit City, I have had wonderful experiences with their service department.