Geek Squad Complaint - Geek Squad repair unsatisfactory
Back towards the end of 2008 I purchased a laptop from Best Buy. It was an off the shelf item so I received a very good deal on it. I went ahead and purchased the 2 year warranty to be safe (or so I thought) for about $150. A few weeks ago, my laptop crashed, and I had to take it into the Geek Squad. I explained my issue (Crashed hard drive, Monitor issues, blown speakers, web cam not working, battery not holding a charge for more than 5 minutes) and they boxed it up and sent it off. I received my computer back a couple days ago, and I'm not so sure it's much better off. The hard drive is wiped, which I understand it is common practice to wipe the hard drive, however it is also common practice to at least install the OS that the laptop came with when purchased. So I now have a laptop with no OS. That night I spent 5 hours trying to get an old copy of Windows XP to mesh with my now blank laptop. After finally getting the OS on the laptop and booting it up, I discover that the speakers (which were not replaced according to their report) still did not function at all. The battery, which was also not replaced, still did not hold a charge. I contacted the local Best Buy about my issues, and they said they would be happy to send it back off again for repair if I brought it in again. I was told there was nothing that could be done about installing the Vista that came with my computer, unless I had the recovery disks and even then I would have to pay retail price for the OS to be installed for me. This is very disappointing. I simply wish to receive my laptop back in working order either the same as before it broke, or the same working order as when I purchased it as a warranty should be. I will NEVER shop at Best Buy again. I fail to see why I should spend my money at a business where the customer is no longer the most important thing, the money in their pocket is.