Air France Complaint - Mishandled luggage - (dog cage),
By a non competent worker who has just dropped it while unloading the cargo out of the airplane due to a bad handling manner and or unfamiliarity with such a type of cargo which end up by a crash of the cage, putting at risk the life of our dog named “HIJO” was consequently lost at the airport premises, my wife and me were subject to a forced delay of five days at the CDG, Charles Degaulle Airport – Paris. From September 16th to 21st (both dates inclusive).
We were informed personally; A cage handle dysfunction caused a cage door opened letting the dog run away and considered lost within the airport premises, a spokesman of Air France stated, additional Reference in various media TV and daily papers, (TV3, France today, la liberationNews papers, La tercera News papers & Chile vision ) as well.
Thereafter the erroneous Air France spokesman statement was never changed and no compassion or attenuation excuse was so far expressed to us to persuade us and or substitute the first misleading attitude.
We have immediately contradicted publically through the media A. F spokesman, as the Dog cage first time used, is hermetically meeting with animal transportation code and in full compliance with the international norms, being made to withstand common eventual shocks may be incurring during air cargo manipulation beside the fact that the cage door cannot be opened unless manually pushed down and released to open as a security measure which can’t be forced by any means by the animal itself from inside out, obviously the Cage is not designed to withstand a free accelerated dynamic fall down from an airplane cargo gate relevant height to hit the runway ground as it was discovered later on by us we refer as well to the smashed cage in our custody as it was retrieved back from A. France .
In adversary to good ethics, without the help and support of the Media, animal associations and the 1000 EU offered by us, we were like ignored, desperate and frustrated; that is the plane truth unveiled along the five unforgettable days sealed with trauma and desperation, no one of the Ground Air France responsible felt to deal with the matter in respect and vigor to animal transportation regulations, cargo handling and Air passenger’s rights for compensation under the international conventions and codes, everyone was trying to avoid us and consequently negate the default, and consequently the passengers eligibility to accommodations and assistance in respect to hours and days of delay caused by the company.
Without our insistence and perseverance our dog considered as a family member could have been lost forever or possibly lost his life.
Five long days, day and night, Four of them we have called the agony days those before our dog was found at a CDG ground yard, the fifth day was the happy day by excellence marked by finding our companion while we were already exhausted and both my wife and me sick, a doctor refused to write a medical report to me as I was suffering fever, flu, headache and stomach pain, he instead has verbally
advised me to swallow some “Paracetamol”. Thereafter my wife had to be and still under medical care and follow up for the Traumatic time we had and depression she was subject to until this actual date suffering in consequence thereof.
Opposed by our solid decision not to leave the airport promises without our companion; Air France offered us one hotel night accommodation with a limited snack food allowance, beside the humble hotel conditions, then after we were constrained to sleep till the fifth day, as our flight was due to leave to our final destination, at a business class salon obviously not equipped with the necessary long staying accommodation facilities, eating the snacks regularly served at this lounge, any other necessities was on our own cost,
At the fifth day still at the business class lounge waiting for our flight to take off to our destination Santiago du Chile, as the flight was due to leave late evening .
After 20 days from our arrival to Chile, , Air France While we were expecting to be compensated decently, we Ironically were addressed with $ 200,00 USD Two Hundred, after all our trauma and frustrating agony we were subject to, due to a mistake which we never commit as if Air France still treating the matter in light of their first statement .
Thus, to resume the material direct damage and inconveniencies we have faced avoiding going deep into annoying details abundant enough to write a book.
Till now the famous AIR FRANCE DIDNT PAY ANY THING FOR US...LIKE THEY MUST DO.